Why texaspoker Requires Account Verification
Verification is a legal requirement in most jurisdictions where online gaming operates. We use it to confirm you are who you claim to be, prevent underage access, and detect fraudulent accounts. When you withdraw funds from texaspoker, we must verify that the withdrawal goes to an account in your name—not to a third party. This protects your funds and ensures compliance with anti-money-laundering regulations.
On texaspoker, you can play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), access live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and view sportsbook markets before verification. However, you cannot withdraw your balance or place real-money bets until your account is verified. Demo mode (free-play) is available to all users, verified or not, so you can learn game mechanics without risk.
What Information We Collect
During verification, we ask for your full name, date of birth, address, and phone number. We also request a photo of your identity document (KTP, passport, driving licence, or work ID) and a selfie holding that document. Finally, we ask you to confirm your payment method—the bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment) where we will send your withdrawals. All this information is collected through our mobile app or browser interface.
We do not ask for your password, PIN, or sensitive financial details like credit card numbers. If anyone claiming to represent texaspoker asks for these, it is a phishing attempt—report it immediately through our in-app support.
Step-by-Step Verification Process on Mobile
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1
Open your account settingsMobile setup
On your texaspoker app or browser, tap your profile icon, then select Settings > Account Verification. You will see a "Start Verification" button.
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2
Enter your personal detailsInformation
Fill in your full name, date of birth, address, and phone number. Ensure all details match your identity document exactly.
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3
Upload your identity documentDocument photo
Use your phone camera to photograph both sides of your KTP, passport, or ID. The image must be clear, well-lit, and show all text legibly.
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4
Take a selfie with your documentLiveness check
Hold your ID up to your face so both your face and the document are visible in the photo. This confirms you are the person in the ID.
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5
Select your payment methodWithdrawal account
Choose e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet). Confirm the account holder's name matches your ID.
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6
Submit and await approvalReview period
Tap "Submit Verification." Our team reviews your documents during business hours and sends you an email or SMS when approved or if we need clarification.
Document Requirements and Tips
Your identity document must be valid (not expired) and issued by a government authority. Accepted documents include KTP (Indonesian ID card), passport, driving licence, or work ID with a photo. The document photo must show both sides clearly, with no glare, blur, or cropping. Take photos in natural daylight or mobile bankingght indoor lighting.
For your selfie, hold the document up to your face so your full face and the entire document are visible in the frame. Do not wear sunglasses or a hat that obscures your face. The selfie must be taken at the same time as your document upload—we use it to verify you are the person in the ID.
Verification Timeline and Status Tracking
Most verifications complete within a few hours during business hours. If you submit on a weekend or holiday (Idul Fitri, Idul Adha, Imlek), approval may take longer. You can check your verification status anytime in Settings > Account Verification. The status shows "Pending," "Approved," or "Needs Clarification." If we need more information, we will email you with specific instructions.
Once approved, you will receive a confirmation email and a push notification on your mobile device. Your account is then fully verified, and you can withdraw funds, access all game categories, and place real-money bets on sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton) and esports (Mobile Legends, Free Fire, PUBG Mobile).
Verification is a one-time process on texaspoker—once approved, you never need to verify again unless you change your name, address, or payment method.
What Happens After Verification
After your account is verified, your withdrawal capability is unlocked. You can now request withdrawals to your linked payment method (local payment, online payment, or bank account). Withdrawals are subject to standard review windows—we process them during business hours to prevent fraud. Your withdrawal request enters a queue, and we notify you via email or SMS when it is approved and sent to your payment method.
Your verified status also grants you access to live-dealer tables with real dealers streaming from our studios. You can join blackjack, roulette, baccarat, and Dragon Tiger tables anytime they are active. All your game activity—deposits, withdrawals, bets, and payouts—is logged in your account history, which you can review anytime on mobile.
Updating Your Verified Information
If your name, address, or payment method changes, you must update your texaspoker account. Go to Settings > Account Details and edit the relevant fields. If you change your name or address, we may ask you to re-verify with new documents. If you change your payment method, we will verify the new account holder's name matches your ID.
Your verified data is stored securely and encrypted. We keep it for as long as your account exists and comply with data protection regulations. You can request to delete your verified data anytime, but you will then be unable to withdraw funds until you re-verify.
Troubleshooting Verification Issues
If your verification is rejected, we will email you with the reason. Common issues include blurry photos, mismatched names, or expired documents. Re-submit with clearer photos or corrected information. If your document is expired, you will need to renew it with the issuing authority before re-submitting.
If you cannot upload photos on mobile (due to app permissions or device issues), try accessing texaspoker through your browser instead. Ensure your phone's camera permission is enabled for the texaspoker app: go to your phone's Settings > Apps > texaspoker > Permissions > Camera, and toggle it on. If problems persist, contact our support team through in-app chat.